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How to become a truly customer-centric organization

Podcast host Karen Dumville | Podcast guest Sue Anderson
January 29, 2024 | 19 min 53 sec

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Brief summary

Customer-centricity is essential for successful product delivery. Head of Product, Sue Anderson shares how Trade Me keeps its customers at the heart of the product delivery process, and how the renowned New Zealand website constantly strives to do better. This episode is a must-listen for product or business leaders looking to embrace a more customer-led mindset across their organization and teams.

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