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AI and CX: Redefining customer experiences and products

Customer-obsessed virtual event series
Webinars Back

Explore the momentous impact Artificial Intelligence (AI) is starting to have on customer experiences (CX).

 

In this webinar, our panelists shared their insights and stories about piloting and scaling AI-powered solutions to fuel next level customer experiences. Learn how advancements in AI, in particular in generative AI, are reshaping how businesses connect with their customers and strengthen their differentiation in a competitive market. 

 

Attendees will take away:

  • Insight into the shift from segmentation to hyper-personalization, tailoring experiences that resonate with unique preferences and behaviors.
  • Actionable insights for elevating customer services like empowering employees with real-time customer insights and knowledge, and transforming self-service interactions.
  • Ethical considerations and guardrails related to AI-driven CX

Watch the recording

Speakers

Headshot of Sapna Maheswari

Sapna Maheswari

Head of CX, Product & Design, Europe at Thoughtworks

 

Moderator

See bio
Headshot of Roberta Isfer

Roberta Isfer

Innovation Experience and Content Director for Latin America & Caribbean, VISA

See bio
Headshot of Hussain Chinoy

Hussain Chinoy

Technical Solutions Manager, Applied AI Engineering, Google

See bio
Headshot of Aruj Haider

Aruj Haider

Senior Director Emerging Technology Development and Innovation at The Crown Estate

See bio

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Thoughtworks acknowledges the Traditional Owners of the land where we work and live, and their continued connection to Country. We pay our respects to Elders past and present. Aboriginal and Torres Strait Islander peoples were the world's first scientists, technologists, engineers and mathematicians. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. 

 

As a company, we invite Thoughtworkers to be actively engaged in advancing reconciliation and strengthen their solidarity with the First Peoples of Australia. Since 2019, we have been working with Reconciliation Australia to formalize our commitment and take meaningful action to advance reconciliation. We invite you to review our Reconciliation Action Plan.