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Customer-obsessed

Next level products and experiences that drive maximum value
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Welcome to Customer-obsessed, a virtual series with leading product, tech, and innovation executives dedicated to exploring what it takes to create next-level digital products and experiences. Uncover their stories, insights and practices for creating exceptional customer experiences powered by technology that drive loyalty, advocacy and business impact.
Webinar
Product engineering: Navigating the intersection of software and hardware webinar

Did you know that only 24% of products make it to launch? This underscores why top product and tech companies are turning past failures into valuable lessons, embracing a build-to-learn approach for future success. This virtual panel with Ford and Peloton will explore how industry leaders use product thinking and engineering strategies to create engaging, personalized experiences that seamlessly blend the physical and digital worlds.

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Previous webinars

 

AI and CX: Redefining customer experiences and products

 

These sessions explore the momentous impact Artificial Intelligence (AI) is starting to have on customer experiences (CX). Advancements in AI, in particular in generative AI, are reshaping how businesses connect with their customers and strengthen their differentiation in a competitive market. Our panelists share their insights and stories about piloting and scaling AI-powered solutions to fuel next level customer experiences.

Session two

Curated for viewers in the APAC/India time zone with speakers from SEEK, Piramal Finance and AWS.

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Session one

Curated for viewers in the Americas/Europe/UK time zone with speakers from Visa, Google and The Crown Estate.

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Meet the speakers

Headshot of Sapna Maheswari
Sapna Maheswari

Head of CX, Product & Design, Europe at Thoughtworks

 

Moderator

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Headshot of Roberta Isfer
Roberta Isfer

Innovation Experience and Content Director for Latin America & Caribbean, VISA

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Headshot of Hussain Chinoy
Hussain Chinoy

Technical Solutions Manager, Applied AI Engineering, Google

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Headshot of Aruj Haider
Aruj Haider

Senior Director Emerging Technology Development and Innovation at The Crown Estate

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Headshot of Nic Smythe
Nic Smythe

Director of Customer Experience, Product and Design, Asia-Pacific, Thoughtworks

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Headshot of Carolyn Bennett
Carolyn Bennett

Head of AI Product, SEEK

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Headshot of Karan Arora
Karan Arora

Director of Digital Product Management, Piramal Finance

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Headshot of Christian Rota
Christian Rota

AI/ML Specialist Partnerships, Australia and New Zealand, Amazon Web Services

See bio

Supported by our partners AWS and Google Cloud

A banner with AWS and Google Cloud logos
A banner with AWS and Google Cloud logos

Want to build and transform extraordinary digital products and experiences?

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Thoughtworks acknowledges the Traditional Owners of the land where we work and live, and their continued connection to Country. We pay our respects to Elders past and present. Aboriginal and Torres Strait Islander peoples were the world's first scientists, technologists, engineers and mathematicians. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. 

 

As a company, we invite Thoughtworkers to be actively engaged in advancing reconciliation and strengthen their solidarity with the First Peoples of Australia. Since 2019, we have been working with Reconciliation Australia to formalize our commitment and take meaningful action to advance reconciliation. We invite you to review our Reconciliation Action Plan.