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Dianne Inniss
Alumni

Dianne Inniss

Customer Experience and Innovation Strategist

Dianne is a principal with Thoughtworks North America’s Retail team. She partners with clients to design meaningful customer experiences and deliver digitally-enabled solutions that create shared value for retailers and their customers. 

 

Dianne positions retailers to generate customer delight, drive sustainable growth and increase profitability with human-centered experience design, process and organizational changes and front and back end technology solutions.  

 

Dianne has worked with leading global brands such as the Coca-Cola Company, Coach, Estee Lauder and the Hudson Bay Company (parent of Saks 5th Avenue and Lord and Taylor).

 

Thoughtworks acknowledges the Traditional Owners of the land where we work and live, and their continued connection to Country. We pay our respects to Elders past and present. Aboriginal and Torres Strait Islander peoples were the world's first scientists, technologists, engineers and mathematicians. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. 

 

As a company, we invite Thoughtworkers to be actively engaged in advancing reconciliation and strengthen their solidarity with the First Peoples of Australia. Since 2019, we have been working with Reconciliation Australia to formalize our commitment and take meaningful action to advance reconciliation. We invite you to review our Reconciliation Action Plan.