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Eline Koorndijk
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Eline Koorndijk

Head of Customer Experience and Innovation, SwissLife

Eline Koorndijk is responsible for Customer Experience Management at Swiss Life. She has been driving customer centricity in major insurance companies for over ten years.

 

She has implemented key (international) projects and established and further developed programs to improve customer excellence and customer experience. She also conducted numerous workshops and trainings using Human-Centered Design Methods. 

Thoughtworks acknowledges the Traditional Owners of the land where we work and live, and their continued connection to Country. We pay our respects to Elders past and present. Aboriginal and Torres Strait Islander peoples were the world's first scientists, technologists, engineers and mathematicians. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. 

 

As a company, we invite Thoughtworkers to be actively engaged in advancing reconciliation and strengthen their solidarity with the First Peoples of Australia. Since 2019, we have been working with Reconciliation Australia to formalize our commitment and take meaningful action to advance reconciliation. We invite you to review our Reconciliation Action Plan.