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AI and CX: Redefining customer experiences and products

Customer-obsessed virtual event series
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Explore the momentous impact Artificial Intelligence (AI) is starting to have on customer experiences (CX).

 

In this webinar, our panelists shared their insights and stories about piloting and scaling AI-powered solutions to fuel next level customer experiences. Learn how advancements in AI, in particular in generative AI, are reshaping how businesses connect with their customers and strengthen their differentiation in a competitive market. 

 

Attendees will take away:

  • The shift from segmentation to hyper-personalization, creating tailored experiences that resonate with unique preferences and behaviors.
  • Actionable insights for elevating customer services like empowering employees with real-time customer insights and knowledge, and transforming self-service interactions.

  • Ethical considerations and guardrails related to AI-driven CX.

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Meet the panelists

Headshot of Nic Smythe
Panel moderator: Nic Smythe

Director of Customer Experience, Product and Design, Asia-Pacific, Thoughtworks

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Headshot of Carolyn Bennett
Carolyn Bennett

Head of AI Product, SEEK

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Headshot of Karan Arora
Karan Arora

Director of Digital Product Management, Piramal Finance

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Headshot of Christian Rota
Christian Rota

AI/ML Specialist Partnerships, Australia and New Zealand, Amazon Web Services

See bio

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Thoughtworks acknowledges the Traditional Owners of the land where we work and live, and their continued connection to Country. We pay our respects to Elders past and present. Aboriginal and Torres Strait Islander peoples were the world's first scientists, technologists, engineers and mathematicians. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. 

 

As a company, we invite Thoughtworkers to be actively engaged in advancing reconciliation and strengthen their solidarity with the First Peoples of Australia. Since 2019, we have been working with Reconciliation Australia to formalize our commitment and take meaningful action to advance reconciliation. We invite you to review our Reconciliation Action Plan.