AI and CX: Redefining customer experiences and products

Explore the momentous impact Artificial Intelligence (AI) is starting to have on customer experiences (CX).

In this webinar, our panelists shared their insights and stories about piloting and scaling AI-powered solutions to fuel next level customer experiences. Learn how advancements in AI, in particular in generative AI, are reshaping how businesses connect with their customers and strengthen their differentiation in a competitive market. 

Attendees will take away:

• The shift from segmentation to hyper-personalization, creating tailored experiences that resonate with unique preferences and behaviors.
• Actionable insights for elevating customer services like empowering employees with real-time customer insights and knowledge, and transforming self-service interactions.

• Ethical considerations and guardrails related to AI-driven CX.
  

Watch the recording