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YConf Europe 2022 Back
Guest

Matt Rich

VP for Customer Care and Innovation at BP

Matt is VP for Customer Care and Innovation at BP. He’s been with BP for 10 years – responsible for digital transformation over the last 5. As BP faces massive transformation through the transition to sustainability, Matt is innovating the Customer Experiences across 17,000 service stations. Matt is committed to driving change through continual improvement – “the human interaction between digital and the physical worlds changes constantly. To win, we must keep learning from our consumers and have them in the room with us”.

 

Matts background is in Pharma Marketing – working at both Pfizer and J&J.

Thoughtworks acknowledges the Traditional Owners of the land where we work and live, and their continued connection to Country. We pay our respects to Elders past and present. Aboriginal and Torres Strait Islander peoples were the world's first scientists, technologists, engineers and mathematicians. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. 

 

As a company, we invite Thoughtworkers to be actively engaged in advancing reconciliation and strengthen their solidarity with the First Peoples of Australia. Since 2019, we have been working with Reconciliation Australia to formalize our commitment and take meaningful action to advance reconciliation. We invite you to review our Reconciliation Action Plan.