Thoughtworks (NASDAQ: TWKS), a global technology consultancy that integrates strategy, design and engineering, today announced it has been named in the Customer Experience Strategy Consulting Services Landscape, Q2 2024 report by Forrester Research.
Forrester defines customer experience strategy consulting as: “A consultancy that supports a company’s customer experience (CX) transformation initiative with expertise in the areas of strategy, experience design, business processes and/or technology infrastructure.”
The report provides an overview of 31 service providers and Thoughtworks is recognized as a provider with a focus in geographies: North America, Asia Pacific and Europe, Middle East, Africa (EMEA). The Forrester report states that, “Clients lean on these providers to spark change within their organizations: to support customer-focused culture shifts, help them develop more customer-friendly products and services, and understand and amplify the growth potential of creating better customer experiences.”
Thoughtworks helps clients unlock a clear path toward delivering market leading experiences for customers and employees, fueled by intelligence and powered by platform. Thoughtworks brings unique product and experience IP and repeatable playbooks to our clients to help drive visionary thinking into deliverable results. Our unified approach brings together truly integrated teams - comprising designers, engineers, researchers, product strategists and change experts - to reduce time to realizing business value for clients.
“Forward-thinking CX leaders are exploring the potential of AI to delight customers and drive business impact,” said Ruija Wang, Global Head of Customer Experience, Product and Design, Thoughtworks. “By focusing on customer and business outcomes, empowering employees, unlocking technology and embedding a framework for measuring ROI, we help organizations create pragmatic CX strategies that benefit the top and bottom line.”
Read Forrester’s Landscape report here (Forrester client or purchase to access required).
Supporting resources:
Learn more about Thoughtworks’ customer experience strategy portfolio.
Keep up with Thoughtworks news by visiting the company’s website.
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About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. We are over 10,500+ Thoughtworkers strong across 48 offices in 19 countries. For 30 years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator.
Media contact:
Linda Horiuchi, global head of public relations
Email: linda.horiuchi@thoughtworks.com
Phone: +1 (646) 581-2568