Live stream recordings are now available
YConf Europe is our digital event for CX, product and technology leaders who are at the forefront of driving growth through innovation and differentiation.
The virtual conference is your destination to learn how to combine strategy and tech to deliver products and services that have a positive impact. The 2023 theme, 'How outstanding customer experiences and products drive new growth,' delves deep into the realm of crafting exceptional customer experiences while harnessing the power of research, experimentation and technologies to deliver results.
Watch the live recordings
Good research goes beyond the user
João Fereirra, Product Owner, Mercedes-Benz; Johanna Vollrath, Lead Experience Design Consultant, Thoughtworks
Research Ops, CX and business growth
Poorva Lavate, Lead Experience Designer, Thoughtworks; Congsu He, Design Strategist, Thoughtworks
Intelligent recommendations supporting student mental health
Djameela Dulloo, Project Lead, Erasmus University Rotterdam; Oege Dijk, Lead Machine Learning Engineer, Thoughtworks
Panel discussion: How do innovative customer experiences enable growth?
Eline Koorndjik, Head of Customer Experience and Innovation, SwissLife; Jasper Krog, Senior Global Digital Innovation Manager, Beiersdorf; Dr. Sonja Saloch, Head of Product Management, OTTO
A product-centric approach to building an ML platform around the data scientist’s journey
Dr. Hayder Schneider, Head of Product, BASF
Unmeasured and unmeasurable: How our current approach to generative AI violates product best practice
Julia Hudson, Lead Product Consultant, Thoughtworks
Responsible AI in Practice
Guy Samuel, Head of Product, Thoughtworks
Chat GPT: fighting gender discrimination in job offers
Marta Ros, Product Director, Infojobs (Adevinta Spain); Fátima Yáñez Torres, UX Researcher & Designer, Infojobs (Adevinta Spain)
Designing a user-centric future: Expanding Mercedes-Benz' Retail Platform through Service Design Thinking
Konstanze Mink, Program Manager, Mercedes-Benz; Rosario Martines, Manager for Sales Processes & Systems Retail of the Future, Mercedes-Benz; Anja Gerhard, Senior Experience Design Consultant, Thoughtworks; Marco Bagger, Lead Experience Design Consultant & Product Design Strategist, Thoughtworks
Presenters
Rosario Martines
Manager for Sales Processes & Systems Retail of the Future, Mercedes-Benz
Sabrina Mach (Panel host)
Head of Customer Experience, Product and Design, Thoughtworks
