Our DAMO™ Managed Service professionals look beyond maintenance and focus on evolution to help organizations deliver extraordinary impact. Here you will focus on proactive evolution instead of routine maintenance.
We're not just about maintaining the status quo. At Thoughtworks, we're pioneers of cost optimization, automation, and scalability. Your expertise will be crucial in streamlining operations, driving efficiency, and ensuring our solutions scale seamlessly with our clients' evolving needs.
Making an impact across managed services archetypes
play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.
adopt a multifaceted approach to ensure technical excellence and operational efficiency in infrastructure. Focused on reliability, resilience, and system performance, you take the lead in promoting Site Reliability Engineering principles. By integrating automation, monitoring, and incident response strategically, you enable a shift from traditional operations to a customer-focused and agile approach.
are responsible for ensuring technical excellence and operational efficiency, particularly in cloud environments. Your contribution as a first responder extends to automating day-to-day operations, responding to and escalating production incidents, and assisting development teams in incident resolution.
leverage their expertise in managed services for application and infrastructure platform support, and maintenance, to craft impactful solutions. You will focus on customer challenges and in partnership with the sales team, translate these into winning proposals encompassing compelling engagement, operating and commercial models, ensuring every engagement is a resounding success.
are key in optimizing managed services for clients, going beyond routine maintenance to drive the progressive evolution of applications and infrastructure, maximizing business value and ensuring a sustainable return on digital assets. You excel in anticipating client needs and addressing potential gaps in team expertise, ensuring seamless delivery across Thoughtworks teams.
Our people
Senior Systems Engineer, India
I've worked at Thoughtworks for 3 years and have 8 years of IT experience. My prior role in application support didn't inspire a long-term career path for me. So, I focused on improving my skills and transitioned from a Support Engineer to a Systems Engineer at Thoughtworks, with the aim of eventually becoming a developer.
The role turned out to be more challenging than I expected, balancing application maintenance and improvement. As a Systems Engineer, I broadened my skills from .NET to Java and PHP, working on entire product development projects using AWS and Azure platforms. My role's inherent challenges continuously motivate me, fostering a commitment to learning and growth at every phase of my journey.
Business Analyst, China
During my seven-year journey at Thoughtworks, I have had the opportunity to experience roles in QA, BA, and PM/OA, each of which has enriched my professional growth. Along the way, I have encountered excellent and thoughtful colleagues and engaging projects, gradually discovering my own desired career path and working diligently towards it. The supportive environment empowers me to embrace challenges and push boundaries. Being a part of a company that values innovation, collaboration, and individual growth is a tremendous honor.
Regional Leader of the DAMO Service Line, LATAM
I started at Thoughtworks five years ago, working in development. Since then, I've taken on different roles in project delivery, moving up from Project Manager to Delivery Principal and finally to Delivery Director. Each role has helped me refine my skills in managing project delivery. However, in 2023, I shifted to overseeing the operational side of projects as the Regional Leader for the DAMO Service Line in LATAM. This required a change in mindset.
I chose to join Thoughtworks because of the amazing people here. It's a place where collaboration is valued, and we learn from each other.
