Imagine if you could be part of a team whose focus is to lower the total cost of software from a client by using Artificial Intelligence techniques to maintain it. I present to you DAMO™ (Digital Application Management Operation), the service line from Thoughtworks which represents the consulting approach to managed services.
As part of the Managed Services team, our Thoughtworkers work in the sustain phase of a project. It can be divided into two parts:
Application Managed Services (AMS) – focuses on managing and maintaining the software applications used within an organization, by including tasks such as application deployment, configuration, customization, monitoring, troubleshooting, and ongoing support.
Infrastructure Management Services (IMS) – deals with managing the underlying IT infrastructure components that support applications and business operations, encompassing services related to servers, storage, networks, databases, operating systems, and cloud platforms.
Each client has access to three layers of support (L1, L2 &L3), depending on the complexity of the issue. L1 support provides a cost-effective solution, while L2 involves digging deeper into technical issues to understand the root cause of the problem and why it persists, and L3 focuses on code changes.
That's why we have 5 different careers in managed services. Here, you will have space to be a System Support Engineer, Service Reliability Engineer, Infrastructure Support Engineer, Pre-sales Solutions Architect or a Service Delivery Manager. In these roles, we believe that the support is not just about responding to incidents – all our engineers learn and work with AI.
In our managed services projects, our people need to be prepared for a challenging environment of leading with giving value to the clients by trying to enhance more and more. Therefore, we look for some specific skills like problem solving abilities, written and verbal good communication and customer-centric, building long-lasting relationships with our clients in a strong and trustful way.
Being part of the managed services team also means a change of mentality. There is a shift between the mindset from the software development stage to the run phase. The first one has the goal of delivering a high-quality product, while the second one is focused on maintaining and improving the product that has already been delivered. At Thoughtworks, we keep the same quality service for the sustain phase.
Being part of the managed services team also means a change of mentality. There is a shift between the mindset from the software development stage to the run phase. The first one has the goal of delivering a high-quality product, while the second one is focused on maintaining and improving the product that has already been delivered. At Thoughtworks, we keep the same quality service for the sustain phase.
By revolutionizing the tech industry, Thoughtworks fosters a vibrant community of diverse and passionate technologists, which is a culture intentionally present in our teams. "Thoughtworks is the perfect place for women to be. I think it's a place where you can really have a voice, it's a place where people understand the challenges that each woman has daily. We give space for women to speak up, to have a voice and to become leaders.", says Marie after sharing her journey of five years in the company.
Do you like to push yourself every day to become better technically? And work with different projects? Then managed services at Thoughtworks is the right place for you!
Disclaimer: The statements and opinions expressed in this article are those of the author(s) and do not necessarily reflect the positions of Thoughtworks.
